Frequently Asked Questions (FAQs)
Welcome to L C Home Goods FAQ page! Here, you’ll find answers to common questions about shopping with us. If you don’t see what you’re looking for, feel free to contact us.
🛒 Ordering & Payments
Q: How do I place an order?
A: Simply browse our shop, add items to your cart, and proceed to checkout. You’ll receive an order confirmation via email.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes! We use SSL encryption and never store your payment details.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you need changes, contact us immediately—we’ll try our best!
📦 Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 1-3 business days. Delivery times vary by location and shipping method. See our Shipping Policy for details.
Q: Do you offer international shipping?
A: Yes! We ship to select countries. Check our Shipping Policy for rates and delivery estimates.
Q: Can I track my order?
A: Absolutely! You’ll receive a tracking number via email once your order ships.
Q: What if my package is lost or delayed?
A: Carrier delays happen, but we’re happy to help track your order. Contact us if it’s been over 10 business days.
🔙 Returns & Exchanges
Q: What’s your return policy?
A: Unused, unopened items in original packaging can be returned within 30 days. See our Return Policy for details.
Q: How do I start a return?
A: Email us at returns@yourstore.com with your order number, or use our online return form.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping unless the return is due to our error (e.g., wrong/damaged item).
Q: How long do refunds take?
A: Refunds process within 5-10 business days after we receive your return.
🏡 Product Questions
Q: Are your products eco-friendly?
A: We prioritize sustainable materials where possible. Look for the 🌱 "Eco-Friendly" badge on product pages!
Q: How do I clean/care for my [specific product]?
A: Care instructions are included with your order and listed on product pages.
Q: Do you offer bulk or wholesale pricing?
A: Yes! Email wholesale@yourstore.com for inquiries.
💬 Customer Service
Q: How do I contact customer support?
A: Reach us via:
📧 Email: lchomegoodz@gmail.com
💬 Live Chat: Click here (bottom-right of screen)
Q: Do you have a loyalty program?
A: Yes! Join our Rewards Program to earn points on every purchase.